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Drake Circus puts customers first

Drake Circus has become the latest organisation in the UK to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a world-class customer service training programme that has already been used to train over 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 95% of its staff trained to WorldHost standards, Drake Circus has officially become a WorldHost Recognised Business.

On receiving the recognition, Greg Lumley, Centre Director commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Plymouth as a friendly and welcoming tourist destination. ”

The WorldHost programme is being rolled out across the UK by the People 1st Training Company, to help businesses gain a competitive edge and position the nation as a world-class tourist destination.

The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost Recognition, the programme may be monitored through impromptu mystery shopper visits.

More information about WorldHost training can be found at 

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